Customer Service QQI 5 (Fetac)


Customer Service QQI 5 (Fetac)

Wed 8.00 - 10.00 
20 weeks
Price: €160 x2


   This programme is designed to enable the learner gain a detailed understanding of the customer service function within an organisation and to facilitate the development of effective customer service skills.The programme is suitable for persons already working in a customer services role who would like a recognised qualification to support their practical experience.

It is also suitable for persons that are new to the customer services function and have no prior knowledge of the role, who would like to enhance their curriculum vitae and employment options with additional knowledge, skills and qualifications.


Learners who successfully complete this module will:

  • appreciate the importance of the customer to an organisation
  • understand the role and responsibilities of the frontline representative of an organisation
  • understand the team work necessary to meet customer needs and expectations
  • be familiar with relevant legislation
  • develop a customer oriented quality service consistent with best practice and standards.